Frequently Asked Questions

Everything you need to know about ordering, delivery, and enjoying your custom ice cream

Ordering

How does the 5-step customization work?

Can I order multiple different ice creams at once?

What's the minimum order amount?

Can I save my favorite combinations?

What areas do you deliver to?

What are your delivery slots?

How much does delivery cost?

How long does pickup take?

How long does the ice cream stay fresh?

Do you use preservatives?

What if I have food allergies?

Can I re-freeze melted ice cream?

What payment methods do you accept?

Can I cancel my order?

What's your refund policy?

Do you offer discounts or coupons?

Our team is here to help! Get in touch with us directly.